Our managed
IT end-user services
will help you to improve your organisation
With the exponential pace of change in IT, it makes more sense than ever before to use managed IT end-user services.
An extra set of hands, whether on-site or via remote support, I.T ON TAP Networks can be an extension of your business to help you with day-to-day IT management and strategic planning. We provide the fastest, friendliest and most effective response to your technology needs each and every day.
Through taking a holistic approach to your IT environment, we will apply our deep expertise across the full IT spectrum to improve system availability and performance.
We are your IT service desk, your network operations team, your cloud operations team, your tech support – whatever you need to keep your business running at its peak, our managed IT end-user services are a cost-effective and secure way of growing and improving your business without hiring new staff.
Being a Managed Services Provider in Australia for 10 years in a row I.T ON TAP Networks is your trusted technology partner.
Why choose I.T ON TAP Networks?
I.T ON TAP Networks is your trusted partner for Managed IT End-User Services. So much more than just a service desk, I.T ON TAP Networks is one of the few Managed Service Providers that offers the flexibility of on-site and remote support. Whatever you need, our dedicated team becomes a true extension of your business.
Flexibility
Our Managed Services offering is completely tailorable to meet you and your organisation's individual needs. This goes for service levels, service management, the amount of on-site support needed, all the way through to commercials - you can pick the amount of support you need in each area so that you get what you need.
Security
No matter which of our Managed IT Services you utilise, security is central and baked-into it. and provide free Vulnerability Assessments to all new customers to establish their security footing and highlight the areas that are a risk or need further reviewing. We'll even help you to fix them, offering industry-leading strategic consultancy, project, and monitoring services.
Familiarity
Our service team gets to know your business inside-out to provide you with the fastest and most effective response to your needs. With a I.T ON TAP Networks team member commonly sitting on-site and working with your IT team directly, as well as a whole team of engineers and service desk agents off-site - not to mention your own Service Manager - there's a whole team of experts who are working to improve your IT environment and whose remuneration levels depend on your satisfaction.
Transparency
Meeting minutes, tickets, and strategic documents are all available for you to view at any time and in real-time. Through our Self-Service Portal, you can see what's happening, how we're performing, and make changes to the services that we're delivering at the click of a button; including: active and closed tickets, a complete view of your CMDB and hardware asset library, and dashboards that provide real-time Net Promoter Scores, Service Level Agreement performance, and patching compliance measures.
Expertise
I.T ON TAP Networks has experience across the entire IT and communications environment, working with a wide range of organisations to provide specialist and strategic support. Plus, we reward our staff when they attain new tech certifications - it’s a great way to ensure that our collective team holds the most current knowledge on the market.
Scalability
Our Managed Services are infinitely scalable so that, no matter the size of your organisation and what you're trying to achieve, we can support you with it. This includes evolving our offering to meet your changing needs so that, should you need to scale, accelerate growth, or start something new we can be your spark, porter, or catalyst.
Contact Us today to find out more
